Jewelry Care
Lifetime Warranty
LeoNegro™ is always committed to ensuring you with the highest quality of Jewelry.
Starting to see tarnishing or fading on your item? We'll replace it.
Accidental break? We'll replace it.
Scratched pendant? We'll replace it.
Just email a photo of the item to our support team at Leonegrolondon@gmail.com along with your order number and we'll process a replacement item for you.
No questions asked, no judgement, no fuss.
* Our Lifetime Warranty only covers what we state won't happen, if your LeoNegro piece is lost, stolen, damaged purposely or damaged via a third-party, we can't cover this. Failure to provide a photo of the defective/faulty item voids the warranty.
LEONEGRO implement a fair use policy within the lifetime guarantee, reserving the right to reject claims if the policy is being abused.
Jewelry Care
Please avoid contact with the following substances:
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Perfume
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Chlorine
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Bleaches and other Cleaning Material
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Hairspray
At LeoNegro, we want your jewelry to retain its beauty and shine for years to come. Here are some essential tips to help you properly care for your precious pieces:
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Storage: When not wearing your jewelry, store it in a clean, dry, and preferably lined jewelry box or pouch. This helps protect it from dust, moisture, and potential scratches. Keep individual pieces separated to prevent them from tangling or scratching each other.
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Cleaning: Regularly clean your jewelry to maintain its brilliance. Gently wipe it with a soft, lint-free cloth after each use to remove oils, dirt, and residue. Avoid using abrasive materials or harsh chemicals, as they may damage the metal or gemstones. For a deeper clean, use a mild jewelry cleaner recommended for your specific piece.
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Avoid Exposure: Protect your jewelry from prolonged exposure to harsh chemicals, such as chlorine, bleach, and household cleaning agents. These substances can damage the metal and gemstones, leading to discoloration or loss of luster. Additionally, remove your jewelry before engaging in activities that may subject it to impact, excessive heat, or moisture.
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Be Mindful: Some gemstones and metals are more delicate and require extra care. For example, pearls, opals, and emeralds are sensitive to moisture and should be handled with caution. Take note of any specific care instructions provided with your jewelry and follow them accordingly.
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Professional Maintenance: Periodically have your jewelry inspected by a professional jeweler to ensure the settings are secure and gemstones are intact. They can also provide professional cleaning and polishing services, restoring the original brilliance of your cherished pieces.
By following these simple jewelry care tips, you can preserve the beauty and longevity of your precious accessories. If you have any further questions or need assistance, our knowledgeable customer support team is always here to help.
We are always here for you, LeoNegro™.
